Hotel receptionists are responsible for making guests feel welcome, dealing with room bookings and cancellations, and handling general requests made by guests during their stay.
As a hotel receptionist, your main duties would include:
dealing with reservations by phone, e-mail, letter, fax or face-to-face
checking guests in to and out of the hotel, allocating rooms and handing out keys
preparing bills and taking payments
handling foreign exchange
taking and passing on messages to guests
dealing with special requests from guests (booking theatre tickets or storing valuables)
answering questions about facilities in the hotel and the surrounding area
dealing with complaints or problems.
In larger hotels, you would use a computerised system to make reservations and keep room bookings and availability details up-to-date. You would work as part of a team and you may specialise in one aspect such as telephone reservations or checkouts.
In small hotels, your duties may include a wider range of tasks such as showing guests to their rooms and serving drinks in the bar.
As a hotel receptionist, your main duties would include:
dealing with reservations by phone, e-mail, letter, fax or face-to-face
checking guests in to and out of the hotel, allocating rooms and handing out keys
preparing bills and taking payments
handling foreign exchange
taking and passing on messages to guests
dealing with special requests from guests (booking theatre tickets or storing valuables)
answering questions about facilities in the hotel and the surrounding area
dealing with complaints or problems.
In larger hotels, you would use a computerised system to make reservations and keep room bookings and availability details up-to-date. You would work as part of a team and you may specialise in one aspect such as telephone reservations or checkouts.
In small hotels, your duties may include a wider range of tasks such as showing guests to their rooms and serving drinks in the bar.
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